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SHOPPING WITH US
What types of products can we offer?
We offer a wide range of products including whole – house water purifiers, kitchen water purifiers, water purifier housings (transparent housings, large blue bottle housings, and triple – bottle housings), water purifier filter elements (RO filter elements, activated carbon filter elements, resin filter elements, and PP filter elements), filters (washing machine pre – filters, kitchen pre – filters, shower filters, and outdoor mini filters), and water purifier accessories.
What logistics do we ship through?
We support the following freight channels:
- Sea Freight : FCL (Full Container Load), LCL (Less than Container Load), and sea freight door-to-door delivery.
- Air Freight : Airport-to-airport air freight and air freight door-to-door delivery.
- Land Freight : Rail and road transportation.
- International Couriers : DHL, TNT, UPS, and FedEx.
- Postal Parcels : China Post Air Parcel.
- International Special Line Logistics : Special lines for specific countries or regions.
Below, we provide detailed information on various aspects of logistics services to help you better understand the transportation process. GET MORE···
Can it be customized as per our requirements?
We specialize in providing personalized packaging solutions with custom packaging and private labeling services. Whether it’s a unique design, exclusive brand logo, or special material requirements, we’ve got you covered. Our team ensures your packaging is not only visually appealing but also effectively conveys your brand message, enhancing product value.
What is our ordering process?
We offer a streamlined and efficient ordering process to ensure your experience with us is seamless. Here’s how it works:
- Consultation: You provide us with your requirements, including product specifications, design preferences, and quantity needs.
- Quotation: Based on your requirements, we will provide a detailed quotation, including cost, timeline, and any other relevant information.
- Order Confirmation: Once you are satisfied with the quotation, you can confirm your order by signing the contract and making the initial payment.
- Design & Prototyping: Our design team will create custom designs for your product, and we will provide prototypes for your approval.
- Production: After the design is approved, we will start the production process, ensuring strict quality control at every step.
- Quality Control: Before shipment, all products undergo rigorous quality inspections to ensure they meet our high standards.
- Delivery: The finished products will be delivered to your specified location on time.
- After-sales Service: We provide comprehensive after-sales support to address any questions or issues you may have.
We are committed to providing you with high-quality products and excellent service throughout the entire ordering process.
What services are included in the after-sales service?
Product Support
Installation and Setup Assistance: Helping customers install and set up products correctly, ensuring they can use them immediately.
Usage Guidance: Providing clear instructions, guides, or tutorials to help customers understand how to use the product properly.
Troubleshooting: Assisting customers in identifying and resolving issues they encounter while using the product. This can be done through phone support, online chat, or in-person visits.
Repair and Maintenance Services
Warranty Repairs: Addressing issues covered by the product’s warranty, ensuring customers can get their products fixed or replaced at no additional cost.
Regular Maintenance: Offering scheduled check-ups, cleaning, and updates to keep the product in good working condition and prevent future problems.
Returns and Exchanges
Return Policy: Allowing customers to return products that are defective or do not meet their expectations, making the process simple and hassle-free.
Exchange Services: Offering replacements for products that are not working properly or are not as expected, ensuring customers receive a satisfactory product.
Customer Feedback Channels
Surveys and Reviews: Collecting customer feedback through surveys and reviews to understand their experiences and identify areas for improvement.
Suggestion Forms: Encouraging customers to provide suggestions and ideas for product or service enhancements.
Follow-Up: Reaching out to customers after the sale to check on their satisfaction and offer additional assistance if needed.
Loyalty Programs and Rewards
Discounts: Offering special discounts on future purchases or additional products as a reward for customer loyalty.
Points and Rewards: Providing points-based rewards or exclusive access to promotions through loyalty programs.
Referral Incentives: Encouraging customers to refer others to the business by offering incentives like discounts or freebies.
Technical Support and Help Desk
Technical Assistance: Providing support for technical issues related to products such as computers, mobile phones, software, or machinery.
Real-Time Online Support: Offering assistance through email, chat, forums, and social media to respond to customer inquiries promptly.
Automated Customer Service: Using automated responses and chatbots to provide 24/7 support and solutions to common issues.
