Logistics Information

Dear buyers,

Welcome to our logistics information section. In international trade, efficient logistics services are crucial. We offer comprehensive logistics support with various transportation channels to ensure your goods are delivered safely and promptly.

We support the following freight channels:

  • Sea Freight : FCL (Full Container Load), LCL (Less than Container Load), and sea freight door-to-door delivery.
  • Air Freight : Airport-to-airport air freight and air freight door-to-door delivery.
  • Land Freight : Rail and road transportation.
  • International Couriers : DHL, TNT, UPS, and FedEx.
  • Postal Parcels : China Post Air Parcel.
  • International Special Line Logistics : Special lines for specific countries or regions.

Below, we provide detailed information on various aspects of logistics services to help you better understand the transportation process.

Shipping Details

  1. Bill of Lading (B/L)
    • The B/L is a crucial document issued by the carrier to the shipper. It serves as a receipt for the goods, a contract of carriage, and a document of title. You may encounter a straight B/L, which is non-negotiable and specifies you as the consignee, ensuring that the carrier delivers the goods directly to you at the destination port. There is also an order B/L, which is negotiable and can be transferred by endorsement, offering flexibility in the event of a change in consignees.
    • For example, when you purchase electronics from a supplier in China, the goods are loaded onto a vessel at Shanghai Port. The shipping company issues a B/L to the supplier, who then transfers it to you. With this B/L, you can smoothly collect your goods at the destination port.
  2. Shipping Marks
    • To facilitate the identification of goods during transportation and handling, and to avoid misdelivery, we clearly mark each package with your company name or abbreviation, destination city and country, and a unique package number. It’s like giving each item a dedicated “ID card.”
    • For instance, each box of clothing you purchase will be clearly marked with “[Your Company Name], [Your City], [Your Country], Package No. 001 – XXX.” This ensures that regardless of the transportation stage, staff can quickly and accurately identify the goods, ensuring they are delivered to you without error.

Transport Documents

  1. Air Waybill (AWB)
    • If you choose air freight, the AWB is equivalent to the goods’ “boarding pass.” Issued by the airline, it records detailed information about the shipper, consignee, goods description (including name, weight, dimensions, etc.), and flight details such as flight number, departure and destination airports.
    • For example, when you buy fashion accessories from France to be shipped to the United States by air, the AWB clearly indicates the departure airport in Paris and the estimated arrival airport in the US, allowing you to track the goods’ journey in real-time.
  2. Railway Receipt and Road Transport Receipt
    • For inland transportation, if goods are transported by rail, the railway receipt will detail the train number, departure and arrival stations, estimated transit time, and basic information about the goods. If transported by road, the road transport receipt will note vehicle details, driver contact information, and estimated arrival time. These documents help you track the inland movement of your goods.
    • For example, if you purchase machinery in Zhengzhou and it is transported by rail to Duisburg, Germany, the railway receipt will let you know which train the goods are on, when it departs from Zhengzhou, and when it is expected to arrive in Duisburg, allowing you to prepare for collection in advance.

Cargo Tracking

  1. Online Tracking System
    • In cooperation with major logistics carriers, we offer you an online cargo tracking service. You can simply enter the shipment reference number on our website or the carrier’s official website to view the real-time location, status, and estimated arrival time of your goods.
    • For example, when you purchase car parts from Japan by sea, after the goods are loaded onto the vessel, you can enter the shipment number on the provided link to see which sea area the ship is currently in and how many days it will take to reach the port in your country, keeping you well-informed of the transportation progress.
  2. Mobile App
    • To enable you to stay updated on cargo movements anytime and anywhere, many logistics carriers have launched mobile apps. After downloading and installing the app, you can log in, bind the relevant shipment number, and receive notifications about key events such as loading, departure, transfer, and arrival of the goods.
    • For example, when you purchase flowers shipped from Kenya to the Netherlands by air, you can promptly receive updates on the cargo’s handling at the airport via the mobile app, such as loading, takeoff, and arrival, ensuring you can arrange subsequent storage or sales activities in a timely manner.

Customs Clearance Information

  1. Customs Declaration
    • The customs declaration is a legal document prepared by the exporter or their agent to provide details of the goods being exported to customs authorities. It includes information such as the description of the goods, their value, quantity, and country of origin. Our professional customs clearance team will assist you in accurately filling out the customs declaration to ensure all information is true and complete, facilitating smooth customs clearance for your goods.
    • For example, when you import beef from Brazil, the customs declaration will provide detailed information about the type, weight, value, and packaging of the beef. Customs will use this information to determine whether to levy taxes on the goods and whether they comply with the standards of the importing country.
  2. Import License and Permits
    • For certain goods, you may need to obtain an import license or permits from local government authorities in advance. We will remind you of the required documents early in the transaction and assist you in understanding the application process and required materials to ensure your goods can be cleared smoothly upon arrival at the port of destination.
    • For example, if you are importing medicines from India, you will need to apply for an import license from the local pharmaceuticals regulatory body. Our customer service will inform you of the required documents in advance and follow up on the application progress throughout, preventing your goods from being held up at the port due to document issues.

Insurance Documents

  1. Marine Insurance Policy
    • For sea freight, we strongly recommend that you purchase marine transportation insurance. The marine insurance policy is a contract between you and the insurance company. In the event of marine risks such as damage to or loss of goods due to bad weather, it provides you with financial compensation.
    • For example, if you export ceramics from China to Australia and encounter a rainstorm during transit, resulting in damage to some of the goods, you can claim compensation from the insurance company with the marine insurance policy.
  2. Claims Procedure
    • If your goods are unfortunately lost or damaged, you need to report the incident to the insurance company in a timely manner in accordance with their requirements and provide relevant documents such as the insurance policy, bill of lading, and photos of the damaged goods as evidence. Our customer service team will assist you throughout the claims process, communicating and coordinating with the insurance company to uphold your legitimate rights and interests.
    • For example, if the electronics you purchased are partially damaged due to improper handling during transportation, you should contact our customer service immediately. We will guide you through the process of collecting evidence and assist you in submitting a claims application to the insurance company, enabling you to receive compensation as soon as possible and minimizing trade losses.

Delivery Information

  1. Delivery Order (D/O)
    • Once the goods arrive at the destination port and customs clearance procedures are completed, the carrier will issue a D/O to you. This document is your final proof of entitlement to collect the goods, and it specifies the details of the goods and the pickup location.
    • For example, after the timber you imported from the United States arrives at the port in your country and passes the customs inspection, the shipping company will issue a D/O to you. With this document, you can collect the goods from the designated pier warehouse.
  2. Estimated Time of Delivery
    • Based on different modes of transportation, distances, and potential transshipment and customs clearance procedures, we will estimate a reasonable delivery time range for you. You can be aware of this time frame before placing an order to plan your subsequent production and sales activities accordingly.
    • For example, when you purchase high-end machine tools from Germany to be shipped to China by sea, we will estimate the delivery time to be between 30 and 45 days based on the shipping schedule and port operations. This allows you to schedule your factory’s production progress in advance, ensuring that the goods can be put into production use promptly upon arrival.

We are well aware that every detail of the logistics process is vital to your trade experience and interests. Therefore, we maintain a professional and responsible attitude to ensure that your goods are delivered to your hands safely and promptly. If you have any questions or need assistance during the logistics process, please feel free to contact our customer service team at any time; they will be happy to serve you.

We hope the above content is helpful to you. Wishing you a pleasant shopping experience and smooth trade!